Key achievements and areas of work include:

Core Advice & Support

• Major growth in welfare rights enquiries, with a large increase in disability benefit applications.
• £370,000 gained for clients through welfare rights casework alone.
• £844,800 of debt managed, with significant rises in council tax arrears, rent arrears, and high‑cost credit use.
• Continued success supporting people facing eviction via the Scottish Legal Aid Board Housekeeping Project.

Energy & Cost‑of‑Living Support

• Ongoing advice on fuel poverty, smart meters, Warm Home Discount applications and billing issues.
• £36,827 secured for clients through energy‑related support.
• Continued partnership work with the Fuel Bank Foundation and local groups.

Outreach & Accessibility

• Regular outreach sessions at Nairn Town and County Hospital, providing vital support for patients preparing for discharge.
• Introduction of Thursday evening appointments to improve access for working people and carers.
• Stronger community engagement through events, schools, and local partnerships.

Volunteering & Training

• Seven new volunteers joined the bureau this year.
• Ongoing adviser training, skills development and specialist external training delivered.
• Continued collaboration with Nairn Academy, including placements and digital media support.

Governance & Sustainability

• New multi‑year funding secured to support core services.
• Continued efforts by the Board and management team to strengthen long‑term financial stability.
• Commitment to high standards of confidentiality, data protection and client‑centred practice.

NCAB remains dedicated to ensuring no one in Nairnshire faces hardship alone. With a skilled team of staff and volunteers, expanding partnerships, and renewed funding, the bureau is well‑placed to support the community in the years ahead.